Dr. JOYCE BOYD

Vice President of Strategic Operations, Mergers & Acquisitions

2014 to 2017: MRO Corporation, King of Prussia, PA

Fulfills a critical executive leadership role, overseeing all facets of operations and M&A at this $55MM provider of disclosure management and health information exchange (HIE) solutions for hospitals and health systems. Provided guidance and direction in the due diligence phase preceding the acquisition of MRO Corporation by Imperial, a private equity firm, advancing to this position following the transaction. Directs operations as a member of the executive team while contributing to strategic planning and business development initiatives.
– Outstanding results, successfully closing six acquisitions within the first 18 months in this role to spark substantial corporate growth; assumed a hands-on role in research, identification, negotiation, and closing each purchase, with individual corporate acquisitions ranged from $300K to $10MM.
– Serves as the architect of post-acquisition integration and implementation teams; overall, improved the company’s bottom line by 33% and expanded the customer base by 500 accounts.

Chief Operating Officer

2013 to 2014: Dais Analytic Corporation, Tampa, FL

Led vision, strategy, and execution for operations at this nanotechnology business that produces a versatile family of membrane materials for use in clean technology innovations. Recruited with a mandate to expand the company’s visibility and influence to an international scale, with accountability for building and executing a global expansion strategy and business plans aligned with the strategic initiatives of the Board of Directors.
– Developed and launched organizational frameworks designed to position the company for sustained growth, including core infrastructure and processes; responsible for administering practices governing quality, growth, and core competencies.
– Oversaw the establishment of a $1M agreement with China, as well as the acquisition of $2M in federal grants used to fund research.

Senior Vice President

2011 to 2013: SoftServe Inc., Fort Myers, FL

Met the challenge of building business in the Healthcare vertical for this leading provider of consulting services, technology and outsourced software development, with a focus on securing high-margin opportunities with the potential to generate significant ROI. Maintained accountability for market and industry analysis, brand messaging, the development of value propositions, and the creation of Go to Market strategies.
– Partnered with the Board of Directors, the General Manager of North American Operations, and the Vice Presidents of Sales, Marketing, and Development to build the company’s presence in Healthcare, leveraging events, networking, direct marketing, online campaigns, and industry presentations.
– Surpassed revenue and EBIT targets in 2011; boosted revenue to $50MM in 2012, with 51% gross margin in the Healthcare vertical; overall, achieved annual growth of 47%.
– Recognized with the 2011 President’s Award after only 11 months in this position for exceptional results in launching the Healthcare vertical market; achieved the distinction of landing the company’s largest Healthcare client.

Senior Executive/National Director of Process Improvement (2005 to 2010)

1995 to 2010: HealthPort, Alpharetta, GA

A demonstrated record of success and achievement at this leading provider of software and services to the Healthcare industry, marked by a series of promotions to positions of increased influence, authority, and accountability.
As Senior Executive and National Director of Process Improvement, reporting to the Chief Executive Officer, took all necessary steps to improve EBITA and position the company as an attractive candidate for acquisition. Successfully reduced labor costs by $3MM while lowering additional expenses and growing revenue, resulting in the purchase by the Thurston Group in 2008. Secured gains in customer service and operational efficiency using Six Sigma methodologies.
– Provided guidance and direction to a new COO in the areas of Corporate Finance, Retention, Labor Cost Efficiencies, Marketing, Market Share Analysis, and other core operational areas.
– Served as the executive lead on three acquisitions that sparked substantial gains in market share and an increase in revenue to $265MM by 2009, starting from $93.7MM in 2004.
– Responsible for the leadership of a nationwide workforce of 2000 team members engaged in outsourced services and software development for hospitals and clinics; championed the adoption of a national rating system to gauge the performance of clients, individuals, and regions. Recognized with the President’s Award in 2008.

National Director

2003 to 2005: National Director of Business Development/Implementation

Led the professional development and supervision of a team of project managers while building an effective implementation strategy to govern system installations. Responsible for defining and implementing market share analysis. – Joined with the development team to define, focus, and clarify new product scope, business requirements, and deliverables on all client engagements.

WALDEN UNIVERSITY

Bachelor of Arts, Concentration in Communications

WALDEN UNIVERSITY-Summa Cum Laude, Sigma Iota Epsilon

Master of Business Administration, Concentration in International Business

WALDEN UNIVERSITY-Summa Cum Laude, Sigma Iota Epsilon

Doctor of Business Administration – Concentration in Leadership

HARVARD SCHOOL OF PUBLIC HEALTH

Executive Certificate, Strategies in Healthcare Information Technology

Villanova University

Multiple Executive Certificate Courses